Overview
Our returns policy lasts 5 days from the date you receive your product. If 5 days have passed since your order was delivered, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that we have strict guidelines on what qualifies for a return, which are outlined below.
Order Cancellations
You may cancel your order within 24 hours of placing it.
Within 24 hours: You will receive a full refund to your original payment method.
After 24 hours: Your order is already being processed for shipping and can no longer be cancelled or modified.
Eligibility for Returns
We strive to ensure your complete satisfaction, but we only accept returns under specific circumstances. You are eligible for a return or exchange only if your item meets one of the following conditions:
The product arrived damaged or defective.
You received the wrong size.
You received the wrong color.
You received the wrong print.
Important Note: We do not accept returns, refunds, or exchanges for a “change of mind” or buyer’s remorse. Please review your order carefully before checking out.
Return Process
To complete your return, you must initiate the process through your customer account within the 5-day window. Please follow these steps:
Log In: Access your account and locate the specific order.
Select a Reason: Choose the specific reason for your return from our approved list (Damaged/Defective, Wrong Size, Wrong Color, or Wrong Print).
Upload Evidence: You are required to upload clear, high-quality pictures of the product that clearly show the issue (e.g., close-ups of the damage, tags showing the wrong size, or the incorrect print).
Please do not send your purchase back to the manufacturer or ship it to us before your return request is officially approved.
Refunds
Once your return request and accompanying photos are received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your return.
If your photo evidence is approved, we will provide you with instructions on how to ship the physical item back to us. Once the physical item is received and verified, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a 1-5 amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us Here.
Exchanges
We only replace items if they meet the eligibility criteria mentioned above (defective, damaged, wrong size/color/print). If your exchange request is approved through your account portal, we will provide you with the next steps to swap it for the correct item.
Shipping Returns
To return your product after approval, we will mail you.
Depending on the nature of your return (e.g., an error on our part such as sending the wrong item or a damaged item), we will provide specific instructions regarding return shipping costs during the approval process.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us for questions related to order cancellations, refunds, and returns