Privacy Policy

Privacy Policy

Last Updated: July 25, 2026

Welcome to MadlyX (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://madlyx.com and purchase our clothing and accessories.

By using our site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically gathered when you interact with our website.

Information You Provide to Us:

  • Contact & Account Information: Your name, email address, phone number, shipping address, and billing address when you create an account or place an order.
  • Sizing & Preferences: Information regarding your clothing size, style preferences, and purchase history.
  • Communication Data: Records of your correspondence with our customer service team regarding orders, returns, or inquiries.

Information Collected Automatically:

  • Device & Usage Data: Your IP address, browser type, operating system, and data on how you navigate our site (e.g., pages viewed, time spent, links clicked).
  • Transaction Data: Details about the products you purchase and the date/time of your transactions.
  • Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to remember your cart items, analyze site traffic, and deliver personalized advertisements.

Note: We do not directly collect or store your full credit card information. All payments are processed securely through our third-party payment gateway.

2. How We Use Your Information

We use the data we collect to operate MadlyX effectively. Specifically, we use your information to:

  • Process and fulfill your orders, including shipping and providing tracking updates.
  • Process returns, exchanges, and refunds.
  • Communicate with you regarding your account, orders, or support requests.
  • Send you marketing emails, promotions, and newsletter updates (you can opt out at any time).
  • Analyze site usage to improve our store layout, product offerings, and customer experience.
  • Detect, prevent, and address fraud, unauthorized transactions, and technical issues.

3. How We Share Your Information

We rely on trusted partners to help us operate. We do not sell your personal information. We only share it with the following types of third parties:

  • Fulfillment & Shipping Partners: Local couriers within India to deliver your clothing.
  • Payment Processors: To securely handle your payment transactions via third Party payment gateways.
  • Service Providers: IT support, email marketing platforms, and analytics providers (e.g., Google Analytics).
  • Legal Compliance: We may disclose your information if required by law, subpoena, or to protect our legal rights.

4. Data Security & Retention

We implement industry-standard security measures, including SSL encryption, to protect your personal data during checkout and transmission. However, no method of transmission over the internet is 100% secure.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying any legal, accounting, or reporting requirements.

5. Your Privacy Rights

You have the following rights regarding your personal data:

  • The Right to Access: You can request copies of your personal data.
  • The Right to Rectification: You can request that we correct any inaccurate or incomplete information.
  • The Right to Erasure: You can request that we erase your personal data, under certain conditions.
  • The Right to Restrict Processing: You can ask us to restrict the processing of your data.
  • The Right to Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you.
  • The Right to Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.

To exercise any of these rights, please contact us at contact@madlyx.com.

6. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can delete it immediately.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, or how MadlyX handles your data, please contact us at:

Email: contact@madlyx.com Address: 13, 80 feet road, 4th cross, Ashwathnagar, Bangalore, Karnataka, India 560094